by GDAUTUMN » Nov 15, 2011 (9:03 pm)
I apologize, we have a couple of different things that crash the game. One of the most common is an older player logging in who hasn't logged in for a period of time.
Eaxia stores all character data in a cached file. When you log into the game it tries to load this file, and sometimes old characters will have a mucked up cache file, so it causes the game to spaz out and die. It's an easy correction on our end though -- we just find that file and have the game rebuild it the next time that player logs in.
That's the best that I can explain it, anyway.
If the game is down the best thing to do is email us via the feedback forum. As soon as we get the email, we can bring the game back online. Though, chances are if the game goes down in the middle of the night, we'll be sleeping and wont be able to get it back up until the morning.
Again, I apologize for the inconvenience, but I'd rather be honest with you guys than feed you some "stuff happens" kind of junk.
I'll try to monitor the status of the game more than what I have been, so hopefully if it goes down we can get it back up for you guys in a timely manner.
GameDirector Autumn,
Exxy's do-everything girl.