Please do not PM Exxy or myself for support requests. The game is UNSUPPORTED, and PMing us will most likely not get you an answer, either.
If it is something major, such as the game not working, you can still EMAIL about it, and we will fix it. However, bugs, items not working as they should, items lost, etc etc, will not be attended to.
If you have emailed and haven't gotten a response it is because, again, the game is not supported.
If it is something important, and we haven't responded, it's simply because we're doing things other than attending to Eaxia emails. Be patient and we will respond when we have the time to respond.